Privacy Policy

1. Introduction

PUFFF Station Vendors SA ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

2. Information We Collect

We collect information you provide directly to us when you:

Register for an account (Email, Name, Age).
Place an order (Shipping address, Phone number).
Contact our support team.
Provide customer reviews.

3. How We Use Your Information

We use the collected information to:

Process and fulfill your orders.
Verify your age to comply with legal requirements.
Improve our website and customer service.
Communicate with you regarding your account or orders.

4. Data Storage & Security

Your data is stored securely using industry-standard encryption provided by our infrastructure partners (Supabase & Vercel). We do not store full credit card details on our servers; payments are handled through secure third-party channels, including manual EFT confirmations and upcoming Yoco checkout.

5. Third-Party Sharing

We only share your information with third parties necessary for operation, such as:

Courier services for delivery (e.g., Courier Guy / PUDO).
Payment providers and transaction channels (manual EFT confirmation, Yoco when enabled).
Transactional email services (Resend).

6. Your Rights

Under POPIA, you have the right to access, correct, or request the deletion of your personal information. You may also object to the processing of your data for marketing purposes at any time.